FAQ

NemChange is a cryptocurrency exchange platform that facilitates trades of various cryptocurrencies between users. Started in early 2018 as a platform for trading cryptocurrency tokens hosted on the NEM blockchain, NemChange has since expanded to include some of the most popular cryptocurrencies in the world.

FAQ

What is Nemchange?

Nemchange is a website, where you can sell and buy NEM based tokens (called mosaics), and (in the future) other cryptocurrencies.

What is NEM?

NEM is blockchain-based platform. NEM ecosystem is used in many projects, because of its easy-to-use features. More about NEM: HERE

What pair of tokens can I trade?

You can trade any available, and tradable mosaics created on NEM platform.

What other cryptocurrencies can i trade?

Right now it's not possible to trade popular cryptocurrencies (except XEM), but in the future some of them will be added (BTC, ETH, LTC) for sure.

Why is my withdrawal taking so long?

Because of security reasons, withdrawals are being handled manually (in the future, semi-automatic). There are no private keys stored on our servers, that's why even with successful hacker attack, your funds will still be safe. That's the beauty of blockchain.

What about the costs of using the website?

Simple. If you're making an order on exchange, cost is always 0.5%. If you're making a withdrawal, cost is 4 XEM + levy (if mosaic transfer).

What is Levy?

Some of the mosaics (not all) have levy in their mechanics. It means that every time someone makes an onchain transaction (i.e. withdrawal or deposit into mosaic exchange), the sender is obliged to pay additional transaction fee to the mosaic creator. This may be it's percentage fee or constant fee, depending on the mosaic. This is not applied to offchain transactions (i.e. placing an order on the mosaic exchange).

How can i contact you?

If you have any questions, or found a bug, report it on our Telegram channel: Telegram Link

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